Contact us

If you need additional assistance, feel free to contact our customer service:

E-mail: tizi@posted.co.rs

Phone: +381 11 20 20 292

(on business days from 08:00 to 20:00, on Saturdays from 08:00 to 15:00, customer service is not available on Sundays)

Below you can find answers to the most frequently asked questions.

Check out frequently asked questions

What is TIZI?

How does TIZI work?

How do I send money?

How is the money collected?

I did not receive the security code after registration. What should I do?

When is a money transfer considered completed, and what appears on the TIZI portal?

I sent money to the recipient, but they did not receive the SMS message with the transfer identification number when collecting cash at the Bank counter. What should I do?

I forgot my password and the system shows the message “Username or password is incorrect.” What should I do?

When purchasing a transfer, I receive a message that the transaction was unsuccessful or not completed. What should I do?

Which exchange rate is applied when the transaction is displayed in EUR, CHF, or USD?

Once I register on the TIZI portal, can I use my account again?

How secure is it to use the TIZI portal?

How much does it cost to send money to the Republic of Serbia via the TIZI portal?

I have an account with MTS Bank, which is now part of Banka Poštanska Štedionica. Can I receive funds from abroad via TIZI directly to my current account that starts with 360?